Terms & Conditions

1. Eligibility and Authority

You must be at least eighteen (18) years old and legally capable of entering into a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.

If you create, manage, fund, or act on behalf of another person, you represent that you are authorised to do so and that all information you provide is accurate. You may not create an account for another person without permission or use another person's identity, payment method, credentials, telephone number, or personal information without lawful authority.

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2. Important Definitions

For purposes of these Terms:

• "Inside Community Member" or "Inside Member" means a person who is incarcerated or otherwise using the Services through a supported telephone, voice, or related access channel.
• "Outside Community Member" or "Outside Member" means a person using the web, mobile, messaging, profile, funding, or other outside-user portions of the Services.
• "Voice Connection" means the telephone-based service and related account through which an Inside Member may access supported calling, messaging, profile, support, and Stacy features.
• "Connection Account" means the account associated with an Inside Member's Voice Connection and any Connection Credits maintained for permitted Services.
• "Connection Credits" means prepaid monetary credits added for permitted usage of the Services. Connection Credits are not a bank account, deposit account, stored-value bank product, or interest-bearing financial product.
• "User Content" means messages, voice messages, profile information, photographs, posts, life updates, recordings submitted through voice-message features, prompts, requests, comments, and other content that a user submits, uploads, transmits, publishes, or otherwise makes available through the Services.
• "Stacy" means our artificial-intelligence-assisted product, messaging, profile, recommendation, information, and support features.

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3. Description of the Services

Stay Connected Plus provides technology designed to help Inside Members and Outside Members maintain approved connections. Depending on availability, account status, permissions, facility rules, and the selected Service, features may include:

• public or private profiles;
• community exploration and connection requests;
• text and voice messages;
• telephone-based features for Inside Members;
• contact and connection management;
• profile creation and management;
• posts and life updates;
• Connection Credits and subscription management;
• Stacy-assisted drafting, recommendations, summaries, profile assistance, and information features;
• customer support; and
• other features we may add, change, suspend, or discontinue.

Features differ by user type, location, device, account, facility, telecommunications provider, approved-contact status, and technical availability. We do not guarantee that every feature will be available to every user or at every facility.

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4. Independent Service; No Government or Facility Affiliation

Stay Connected Plus is an independent private company. We are not a correctional facility, department of corrections, governmental agency, law-enforcement agency, telecommunications carrier, bank, financial institution, law firm, healthcare provider, emergency service, or fiduciary.

References to facilities, agencies, carriers, payment providers, or other third parties do not imply endorsement, sponsorship, partnership, or control. Correctional facilities and service providers may impose their own rules, monitoring, restrictions, fees, approval requirements, or interruptions.

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5. Service Availability and Facility Restrictions

Service availability may depend on correctional-facility policies, telephone and telecommunications providers, approved-contact rules, payment processing, network conditions, technical compatibility, legal requirements, account status, and other matters outside our control.

Communications may be monitored, recorded by third parties, reviewed, delayed, restricted, blocked, rejected, disclosed, or terminated by correctional facilities, telecommunications providers, law enforcement, or other authorised parties. Stay Connected Plus does not guarantee delivery, timing, acceptance, availability, quality, uninterrupted access, or confidentiality of any communication.

You are responsible for complying with all facility rules, court orders, no-contact orders, victim-protection restrictions, telecommunications rules, and applicable laws.

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6. Accounts, Credentials, and Security

You must provide accurate, current, and complete information and promptly update it when it changes. You are responsible for maintaining the confidentiality of passwords, personal identification numbers, verification codes, and other credentials.

You are responsible for activity occurring through your account unless prohibited by law. You must promptly notify us at support@myscplus.com if you suspect unauthorised access, loss of credentials, fraud, or misuse.

We may require identity, payment, contact, or account verification. We may reject, restrict, suspend, or close an account when information is inaccurate, unverifiable, fraudulent, unlawful, unsafe, or inconsistent with these Terms.

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7. User Content and Communications

You retain ownership of User Content you lawfully submit, subject to the licence in this section.

By submitting User Content, you grant Stay Connected Plus a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, reproduce, process, analyse, transcribe, format, adapt, modify, create derivative works from, transmit, display, perform, distribute, moderate, and otherwise use that User Content as reasonably necessary to:

• operate, provide, maintain, secure, and improve the Services;
• deliver communications and requested features;
• create and display profiles, posts, messages, summaries, recommendations, and life updates;
• personalise the user experience;
• operate, maintain, secure, troubleshoot, evaluate, and improve the Services, Stacy, recommendation logic, safety systems, and platform features;
• prevent fraud, abuse, exploitation, and security incidents;
• enforce these Terms and applicable policies;
• comply with law and lawful requests; and
• promote the Services using public User Content, provided we do not use private communications in advertising without permission.

You represent and warrant that you have all rights and permissions necessary to submit User Content and grant this licence.

Public profile information, public posts, public photographs, and other content designated as public may be visible to other users and the public. Do not publish information you do not want others to see.

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8. Monitoring, Moderation, Preservation, and Disclosure

To the extent permitted by law, Stay Connected Plus may use automated systems and human review to monitor, analyse, moderate, restrict, preserve, remove, or disclose User Content and account activity when reasonably necessary to:

• operate or improve the Services;
• protect users, victims, staff, facilities, or the public;
• detect fraud, exploitation, threats, prohibited activity, or security risks;
• investigate complaints or support issues;
• enforce these Terms;
• comply with legal obligations, court orders, subpoenas, warrants, or lawful governmental requests; or
• protect our rights, property, and safety or those of others.

We are not obligated to monitor all content and do not guarantee that prohibited content will be detected or removed.

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9. Stacy and Artificial-Intelligence Features

9.1 AI-Assisted Services

Stacy is an AI-powered assistant. Depending on the feature, account type, permissions, and privacy settings, Stacy may help draft or edit messages, suggest conversation ideas, generate recommendations, provide profile suggestions, create summaries, identify life-event reminders, support IVR interactions, and help users navigate the Services.

AI output may contain mistakes, misunderstand context, omit important information, or be incomplete, outdated, or inappropriate. You must independently review important information and evaluate recommendations before relying on them, sending them, or acting on them. You remain responsible for your messages, decisions, actions, and use of AI-generated content.

Stacy does not provide legal, medical, mental-health, psychological, financial, emergency, or other professional advice and is not a substitute for a qualified professional. Do not rely on Stacy for an emergency, diagnosis, treatment, legal rights, financial decisions, or safety-critical instructions. Contact the appropriate emergency service in an emergency.

9.2 Information Used by Stacy

Subject to the Privacy Policy, user permissions, feature settings, and applicable law, Stacy may process relevant account and profile information, profile updates, interests, goals, accessibility preferences, text messages, voice messages, voice-message transcripts, posts, comments, life updates, connection activity, questions asked to Stacy, previous Stacy conversations, recommendation history, user feedback, platform interactions, feature usage, call metadata, and security or fraud information.

9.3 Recommendations and Other Automated Assistance

Recommendations, message suggestions, profile suggestions, summaries, conversation ideas, reminders, and other personalised assistance may be generated automatically. They may not always be accurate and must be evaluated independently. They are intended to assist users, not replace human judgment or make binding professional or legal determinations.

Stacy does not independently send an Outside Member's message. AI-assisted drafts must be reviewed and affirmatively sent by the user.

9.4 No General-Purpose Model Training on Customer Content

Stay Connected Plus does not use customer content to train its own proprietary general-purpose AI models and does not operate a general-purpose model-training programme. We may evaluate outputs, user feedback, recommendation performance, safety, and feature quality to operate, secure, troubleshoot, and improve how the Services use AI tools and recommendation logic.

Approved AI providers may process information on our behalf to provide model access, transcription, hosting, storage, safety, and related services. We do not authorise those providers to use customer content to train their own general-purpose models, as further described in the Privacy Policy.

9.5 Privacy Settings

Where available and permitted by law, Personalised Stacy Recommendations may be enabled by default. Users may enable, disable, and later change recommendation and related notification settings.

Outside Members may use Account Settings and Privacy Settings or contact support. Inside Members may use available IVR Settings, voice commands, or customer support. Turning personalised recommendations off stops future background processing for new personalised recommendations after the setting is applied, but does not automatically delete previously generated recommendations, messages, voice messages, account records, fraud records, security logs, or information retained for legitimate operational or legal purposes. Basic communication features may continue to operate.

Users are responsible for reviewing and maintaining their available privacy and recommendation settings.

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10. Acceptable Use

You may use the Services only for lawful, authorised purposes. You may not use, attempt to use, or help another person use the Services to:

• harass, threaten, stalk, intimidate, abuse, exploit, blackmail, or harm another person;
• engage in romantic, sexual, or emotional exploitation;
• engage in financial manipulation, coercion, trafficking, solicitation, grooming, or extortion;
• contact a protected victim, prohibited person, or person subject to a no-contact restriction;
• send or request contraband instructions or facilitate smuggling, escape, violence, self-harm, criminal activity, or facility-rule evasion;
• commit fraud, impersonation, identity theft, payment misuse, chargeback abuse, money laundering, or other unlawful conduct;
• use stolen, unauthorised, or fraudulent payment information;
• bypass approved-contact rules, security controls, facility restrictions, account limits, content moderation, or technical safeguards;
• gain unauthorised access to accounts, systems, networks, data, or credentials;
• introduce malware, automated attacks, scraping tools, bots, or disruptive code;
• interfere with, overload, reverse engineer, copy, extract, or misuse the Services except as permitted by law;
• submit content that infringes intellectual property, privacy, publicity, or other rights;
• submit false, deceptive, defamatory, obscene, exploitative, or unlawful content;
• sell, transfer, sublicense, or commercially exploit access to the Services without written permission; or
• use the Services in a manner that creates risk, liability, harm, or disruption for Stay Connected Plus or others.

We may investigate suspected violations and take any action permitted by these Terms and law.

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11. Subscriptions, Pricing, and Taxes

Current pricing, plans, billing intervals, usage rates, trial terms, funding requirements, subscription benefits, feature limits, usage limits, and other charges are presented on the applicable website, registration, checkout, account, or purchase screen before you complete a transaction. Prices, benefits, limits, and features may change prospectively. If Advanced Stacy Actions or similar enhanced AI features are introduced, any applicable limits, eligibility rules, or additional charges will be disclosed before use or purchase.

By purchasing a subscription or other recurring Service, you authorise Stay Connected Plus and its payment processors to charge the payment method on file at the disclosed interval until cancellation. Unless otherwise stated at purchase, subscriptions automatically renew for successive billing periods.

You are responsible for applicable taxes, fees, and charges. We may correct pricing or billing errors and may cancel or refuse transactions affected by obvious errors, fraud, or unauthorised activity.

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12. Trials and Promotions

Trial and promotional eligibility, duration, limitations, and conversion terms will be disclosed when offered. Trials and promotions may be limited to eligible users, accounts, payment methods, households, Inside Members, or other criteria.

Unless cancelled before the disclosed trial ends, a trial may convert to a paid subscription and the payment method on file may be charged. Promotional or complimentary credits have no cash value, are non-transferable, and are not refundable unless required by law.

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13. Connection Credits

Connection Credits may be added to an Inside Member's Connection Account by an authorised payer. Once successfully credited, the Connection Credits become associated with and are treated as the property of the Inside Member and may be used only for permitted Stay Connected Plus Services.

Connection Credits:

• do not expire while the Connection Account remains open and in good standing;
• do not earn interest;
• are not insured;
• may not be transferred, resold, or redeemed except as expressly provided in these Terms;
• may be restricted while a transaction, fraud review, chargeback, dispute, legal hold, or investigation is pending; and
• may be frozen, offset, reduced, or applied against chargebacks, reversed payments, fraudulent activity, promotional credits, administrative errors, amounts owed, or other authorised adjustments.

When an Inside Member's account is closed, an eligible remaining paid Connection Credit balance may be refunded to the Inside Member as the account owner, subject to identity verification, applicable law, processing requirements, outstanding obligations, fraud review, chargebacks, promotional-credit exclusions, and reasonable administrative procedures. Refunds will not include promotional, complimentary, bonus, or unlawfully obtained credits.

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14. Cancellation and Refunds

Outside Members may request cancellation by contacting support@myscplus.com. Inside Members may request cancellation in writing or through an available support option in the telephone system.

Unless otherwise required by law:

• cancellation of a paid subscription takes effect at the end of the then-current paid billing period;
• access may continue through that paid period;
• automatic renewal will be disabled after cancellation is processed;
• subscription fees, usage charges, message charges, calling charges, and other amounts already paid are non-refundable;
• no prorated refund or credit is provided for a partial billing period; and
• refunds are provided only for a verified billing error caused by Stay Connected Plus or for an eligible remaining paid Connection Credit balance after account closure as described above.

We may require reasonable verification and processing time before issuing an eligible refund.

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15. Payment Disputes and Chargebacks

Contact support@myscplus.com before initiating a chargeback so we can investigate a suspected billing error. Filing a fraudulent or improper chargeback is prohibited.

If a chargeback, reversal, returned payment, or payment dispute occurs, we may suspend Services, freeze Connection Credits, offset amounts, reverse credits, collect amounts owed, or close affected accounts, subject to applicable law.

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16. Suspension, Restriction, and Termination

To the extent permitted by law, we may refuse, restrict, suspend, or terminate access; block communications; limit calling or messaging; remove content; freeze or reverse credits; cancel transactions; or take other protective action if we reasonably believe that:

• these Terms or another policy has been violated;
• an account or transaction involves fraud, abuse, exploitation, unlawful activity, safety risk, chargeback, or payment dispute;
• information is inaccurate or cannot be verified;
• facility, provider, legal, or technical restrictions require it;
• continued access may harm a user, victim, third party, Stay Connected Plus, or the public;
• an amount is owed; or
• action is necessary to comply with law or lawful process.

We may cooperate with correctional facilities, telecommunications providers, payment processors, law enforcement, courts, regulators, and other authorised parties.

Where appropriate, we may provide notice or an opportunity to appeal, but we are not required to do so when notice would create risk, interfere with an investigation, violate law, or be impracticable.

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17. Intellectual Property

The Services, including software, interfaces, designs, text, graphics, logos, trademarks, databases, compilations, algorithms, AI systems, and other materials provided by Stay Connected Plus, are owned by or licensed to Stay Connected Plus and protected by intellectual-property laws.

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable licence to use the Services for their intended purpose. No other rights are granted.

"Stay Connected Plus," "MySCPlus," "Stacy," and related names, logos, and marks are trademarks or service marks of Stay Connected Plus or its licensors. You may not use them without written permission.

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18. Copyright Complaints

If you believe content on the Services infringes your copyright, send a written notice to legal@myscplus.com and include sufficient information to identify the copyrighted work, the allegedly infringing material, your contact information, a statement of good-faith belief, a statement under penalty of perjury that the information is accurate and that you are authorised to act, and your physical or electronic signature.

Mail may be sent to:

Stay Connected Plus, LLC

Attn: Copyright and Legal Notices

P.O. Box 220

Venango, PA 16440

We may remove content and terminate repeat infringers where appropriate.

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19. Nonconsensual Intimate Content and Removal Requests

You may not upload, publish, transmit, or distribute an intimate image or recording without the depicted person’s consent, or threaten to do so. This prohibition includes authentic and digitally created or altered intimate content.

A person depicted in intimate content, or an authorised representative, may submit a removal request to legal@myscplus.com. The request should identify the content and where it appears, provide contact information, state that publication was not authorised, and include a good-faith statement that the request is accurate. We may request information reasonably necessary to verify and process the request.

We will process valid requests as required by applicable law, which may include removing covered content and known identical copies within legally required timeframes. We may preserve evidence, restrict accounts, and report apparent criminal conduct where permitted or required. Knowingly submitting a materially false request is prohibited.

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20. Third-Party Services

The Services rely on third parties, including telecommunications providers, correctional-facility systems, payment processors, cloud and hosting providers, analytics providers, customer-support providers, and AI technology providers.

We do not control and are not responsible for third-party services, policies, availability, security, errors, interruptions, fees, or actions. Your use of third-party services may be governed by separate terms.

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21. Privacy

Our Privacy Policy explains how we collect, use, retain, disclose, and protect personal information. By using the Services, you acknowledge the practices described in that policy.

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22. Electronic Communications and Signatures

You consent to receive agreements, notices, disclosures, receipts, records, and other communications electronically, including by email, text message, telephone, account notification, or website posting, where permitted by law.

Your electronic acceptance, click, voice confirmation, or continued use may constitute your electronic signature and agreement. For an authenticated Inside Member, use of the IVR or Voice Connection after an applicable acknowledgement prompt constitutes acceptance of the then-current Terms and Privacy Policy to the extent permitted by law. We may record the date, method, account, and version of the Terms and Privacy Policy associated with an acknowledgement.

You are responsible for maintaining current contact information and access to compatible technology.

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23. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." STAY CONNECTED PLUS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, QUIET ENJOYMENT, AND RESULTS.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, TIMELY, AVAILABLE AT A PARTICULAR FACILITY, COMPATIBLE WITH EVERY SYSTEM, OR FREE FROM HARMFUL COMPONENTS. WE DO NOT GUARANTEE THAT COMMUNICATIONS WILL BE DELIVERED, ACCEPTED, PRIVATE, UNMONITORED, OR AVAILABLE AT ANY PARTICULAR TIME.

WE DO NOT GUARANTEE THE ACCURACY OR SUITABILITY OF AI-GENERATED CONTENT, PROFILE INFORMATION, USER CONTENT, RECOMMENDATIONS, OR INFORMATION PROVIDED BY THIRD PARTIES.

Some jurisdictions do not allow certain warranty disclaimers, so some disclaimers may not apply to you.

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24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STAY CONNECTED PLUS AND ITS OWNERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITIES; PERSONAL OR RELATIONSHIP HARM; OR DAMAGES ARISING FROM FACILITY RESTRICTIONS, THIRD-PARTY SERVICES, UNDELIVERED COMMUNICATIONS, USER CONDUCT, AI OUTPUT, UNAUTHORISED ACCESS, OR SERVICE INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID DIRECTLY TO STAY CONNECTED PLUS DURING THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so they may not apply to you.

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25. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Stay Connected Plus and its owners, affiliates, officers, directors, employees, contractors, licensors, and service providers from claims, liabilities, damages, losses, judgments, penalties, costs, and reasonable attorneys' fees arising out of or relating to:

• your use or misuse of the Services;
• your User Content;
• your violation of these Terms, law, facility rules, or third-party rights;
• your fraud, negligence, wilful misconduct, exploitation, harassment, or unlawful activity; or
• a transaction, account, or payment method you were not authorised to use.

This obligation does not apply to the extent prohibited by applicable law.

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26. Changes to the Services and Terms

We may improve, update, modify, suspend, limit, or discontinue any part of the Services, including Stacy, recommendation logic, AI providers, model configurations, recommendation categories, AI features, usage limits, subscription benefits, pricing, security controls, interfaces, integrations, or availability. We may introduce new AI-assisted features or discontinue existing ones.

We may revise these Terms prospectively. The updated Terms will identify the effective date. Where required by law or where a change is material, we may provide additional notice or request renewed acknowledgement. Continued use after the effective date constitutes acceptance to the extent permitted by law. We will not rely solely on a retroactive policy change to authorise a materially different use of previously collected personal information when notice or consent is required by applicable law.

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27. Governing Law

The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below. Except where mandatory consumer law provides otherwise, these Terms and disputes not subject to arbitration are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

Nothing in these Terms deprives a consumer of non-waivable protections provided by the law of the consumer's state of residence.

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28. Informal Dispute Resolution

Before filing arbitration or a lawsuit, the complaining party must send a written Notice of Dispute describing the claimant's name and contact information, account information, facts, legal basis, requested relief, and a good-faith calculation of any claimed amount.

Notices to Stay Connected Plus must be sent to legal@myscplus.com and by mail to:

Stay Connected Plus, LLC

Attn: Legal Disputes

P.O. Box 220

Venango, PA 16440

The parties will attempt in good faith to resolve the dispute for at least thirty (30) days after receipt. Applicable limitation periods will be tolled during this informal period where permitted by law.

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29. Binding Individual Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for matters eligible for small-claims court and requests for temporary or preliminary injunctive relief concerning unauthorised access, intellectual property, fraud, safety, or security, any dispute, claim, or controversy arising out of or relating to the Services, these Terms, a transaction, communications, privacy, or the relationship between you and Stay Connected Plus will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its then-current Consumer Arbitration Rules and Mediation Procedures.

The arbitrator has exclusive authority to resolve disputes concerning the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court has exclusive authority to decide disputes concerning the class-action waiver below.

Arbitration may be conducted by documents, telephone, videoconference, or an in-person hearing as permitted by the AAA rules. Any in-person hearing will occur at a reasonably convenient location for the consumer or another location agreed by the parties or required by applicable law.

The arbitrator may award the same individual remedies available in court, subject to these Terms and applicable law. Judgment on the award may be entered in any court with jurisdiction.

Arbitration fees will be allocated under the AAA Consumer Arbitration Rules and applicable law. Stay Connected Plus will pay amounts required of the business under those rules. Each party is responsible for its own attorneys' fees unless the arbitrator awards fees under applicable law or determines that a claim was frivolous or brought for an improper purpose.

If the AAA is unavailable or declines to administer the dispute, the parties will attempt to select another nationally recognised arbitration provider. If they cannot agree, a court with jurisdiction may appoint an arbitrator under the Federal Arbitration Act.

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30. Class-Action and Representative-Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND STAY CONNECTED PLUS AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION.

The arbitrator may not combine claims of different people or preside over a class, collective, consolidated, mass, or representative proceeding without the written consent of all parties.

If a final judicial decision determines that this waiver is unenforceable for a particular claim or requested remedy, that claim or remedy will proceed in court after all arbitrable claims are resolved.

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31. Jury-Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND STAY CONNECTED PLUS KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY FOR A DISPUTE COVERED BY THESE TERMS.

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32. Small-Claims Court

Either party may bring an individual claim in a small-claims court with jurisdiction if the claim remains individual and qualifies for that court. A party may elect small-claims court before an arbitrator is appointed.

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33. Severability

If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect, except as specifically provided in the class-action waiver.

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34. Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganisation, sale of assets, change of control, or by operation of law.

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35. No Waiver

Failure to enforce a provision is not a waiver. A waiver is effective only if in writing and signed by an authorised representative of Stay Connected Plus.

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36. Entire Agreement

These Terms, the Privacy Policy, any purchase disclosures, and policies expressly incorporated by reference constitute the entire agreement between you and Stay Connected Plus concerning the Services and supersede prior or contemporaneous agreements on the same subject.

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37. Contact Information

Stay Connected Plus, LLC

P.O. Box 220

Venango, PA 16440

General support and cancellation requests: support@myscplus.com

Legal notices: legal@myscplus.com

Terms questions: terms@myscplus.com

Privacy requests: privacy@myscplus.com

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