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Legal

Privacy Policy.

What we collect, how we use it, and what your choices are. In plain English.

Effective date: May 1, 2026  ·  Last updated: May 29, 2026

Stay Connected Plus, LLC

Privacy Policy

Effective Date: June 4, 2025 Last Updated: June 4, 2025

IMPORTANT NOTICE: This Privacy Policy contains information about how Stay Connected Plus, LLC collects, uses, shares, and sells personal information. Please read it carefully. By using our platform, you agree to the practices described herein.

  1. PLAIN-ENGLISH SUMMARY

This is a summary. Please read the full policy below for complete details.

  • We collect personal information to operate our platform and services.
  • We may sell, share, and transfer your personal information to third parties for business and marketing purposes.
  • Messages transmitted through our platform may be subject to monitoring and review.
  • You have certain rights regarding your personal information, subject to applicable law.
  • California residents have additional rights under the CPRA. See the California Privacy Notice at the end of this policy.
  • Users must be 18 years of age or older to use this platform.
  • You can contact us at privacy@myscplus.com with questions about this policy.
  1. ABOUT STAY CONNECTED PLUS, LLC

Stay Connected Plus, LLC ("Stay Connected Plus," "we," "our," or "us") operates the Stay Connected Plus communication platform, accessible at www.myscplus.com and through our IVR telephone system. Our platform provides communication services connecting incarcerated individuals with their family members, friends, and other users.

This Privacy Policy applies to all users of our platform, including incarcerated individuals, family members, friends, pen pals, and any other registered users, regardless of how they access the platform (online dashboard, mobile, or IVR telephone system).

  1. INFORMATION WE COLLECT

We collect information in the following ways:

3.1 Information You Provide Directly

Account Registration

  • Full legal name
  • Email address
  • Password (encrypted)
  • Display name or username
  • Date of birth
  • Mailing address
  • Government-issued identification (where applicable for identity verification)

Incarcerated Individual Information

  • Facility name and address
  • Inmate identification number
  • Housing unit or location information
  • Four-digit account PIN

Communications and Content

  • Text messages sent and received through the platform
  • Voice messages and call recordings
  • Photos, artwork, writings, and other content posted to your profile
  • Contact lists and contact information saved within the system

Payment and Financial Information

  • Credit card and debit card numbers
  • Billing address
  • Payment transaction history
  • Wallet balance and transaction records
  • Subscription and auto-renew settings

Note: Payment card data is processed by our third-party payment processor. We store transaction records and may retain the last four digits of your card number, expiration date, and billing information for account management purposes.

Contact and Communication Forms

  • Information submitted through contact forms, support requests, and feedback forms
  • Email correspondence with our team

SMS and Text Messaging

  • Mobile phone numbers provided for SMS communications
  • Opt-in consent records for SMS messaging
  • Message history for platform notifications sent via SMS

3.2 Information Collected Automatically

  • IP address and approximate geographic location
  • Device type, operating system, and browser type
  • Pages visited, time spent on pages, and navigation paths
  • Referring URLs and search terms
  • Call metadata including call duration, timestamps, and phone numbers
  • Cookies, pixel tags, and similar tracking technologies (see Section 9)
  • Log files and usage data

3.3 Information from Third Parties

  • Identity verification data from third-party verification providers
  • Payment processing information from our payment processors
  • Information from correctional facilities or their authorized representatives
  • Publicly available information
  1. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

4.1 Platform Operations

  • To create and maintain your account
  • To provide, operate, and improve our communication services
  • To process payments, subscriptions, and wallet transactions
  • To enable messaging, voice communication, and profile features
  • To deliver messages between users through both the online platform and IVR system
  • To verify your identity and prevent fraud

4.2 Communications

  • To send account notifications, transaction confirmations, and service updates
  • To send SMS notifications and alerts to registered phone numbers
  • To respond to your support requests and inquiries
  • To send marketing and promotional communications (you may opt out at any time)

4.3 Business and Marketing Purposes

We reserve the right to use your personal information, including but not limited to your name, contact information, demographic data, usage data, and behavioral data, for our own marketing purposes and for the marketing purposes of our business partners and third parties.

  • To develop and improve our products and services
  • To analyze usage trends and user behavior
  • To create audience segments and targeted advertising
  • To conduct market research and surveys
  • To personalize your experience on the platform

4.4 Legal and Compliance

  • To comply with applicable laws and regulations
  • To respond to lawful requests from government authorities, law enforcement, and correctional facilities
  • To enforce our Terms of Service and other agreements
  • To protect the safety and security of our users and the public
  1. DISCLOSURE AND SALE OF PERSONAL INFORMATION

IMPORTANT: Stay Connected Plus, LLC reserves the right to sell, share, license, transfer, and otherwise disclose your personal information to third parties for business and commercial purposes, including marketing. By using our platform, you expressly consent to these practices.

5.1 Sale and Sharing of Personal Information

We may sell or share your personal information with third parties, including but not limited to:

  • Data brokers and data aggregators
  • Marketing companies and advertising networks
  • Analytics providers
  • Business partners and affiliates
  • Investors and potential acquirers in connection with a business transaction

The categories of personal information we may sell or share include: identifiers (name, email, phone number, IP address); demographic information; usage and behavioral data; commercial information (transaction history, subscription data); and communications metadata.

5.2 Service Providers

We share personal information with vendors and service providers that assist us in operating the platform, including:

  • Payment processors
  • Cloud hosting and infrastructure providers
  • Identity verification services
  • Customer support platforms
  • Analytics and measurement services
  • Communication and SMS providers

All service providers are contractually required to use your information only as directed by us and in accordance with this policy.

5.3 Correctional Facilities and Law Enforcement

Because our platform serves incarcerated individuals, we may share information with correctional facilities and law enforcement in the following circumstances:

  • As required by facility communication policies and monitoring requirements
  • In response to valid legal process including court orders, subpoenas, warrants, or other legal demands
  • To investigate or prevent criminal activity or violations of facility rules
  • To protect the safety of users, facility staff, or the public
  • As otherwise required by applicable law

ALL COMMUNICATIONS ON THIS PLATFORM MAY BE SUBJECT TO MONITORING AND RECORDING BY CORRECTIONAL FACILITIES AND LAW ENFORCEMENT. BY USING THIS PLATFORM, YOU CONSENT TO SUCH MONITORING.

5.4 Business Transfers

If Stay Connected Plus, LLC is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will provide notice of any such transfer where required by law.

5.5 With Your Consent

We may share your personal information for any other purpose with your explicit consent.

  1. COOKIES AND TRACKING TECHNOLOGIES

6.1 Types of Cookies We Use

  • Essential cookies: Required for the platform to function, including login sessions and security features.
  • Analytics cookies: Track how users interact with the platform to help us improve it.
  • Marketing cookies: Used to deliver targeted advertising and track the effectiveness of our marketing campaigns.
  • Preference cookies: Remember your settings and preferences.

6.2 Third-Party Tracking

We may allow third-party advertising partners and analytics providers to place cookies and similar tracking technologies on our platform. These third parties may collect information about your online activities across different websites and services over time for advertising purposes.

6.3 Your Cookie Choices

Most browsers allow you to control cookies through browser settings. However, disabling certain cookies may affect the functionality of our platform. We do not currently respond to browser Do Not Track signals, though you may have additional rights under applicable state law.

6.4 Pixel Tags and Web Beacons

We may use pixel tags, web beacons, and similar technologies in our emails and on our platform to track engagement, verify email delivery, and collect usage data.

  1. SMS AND TELEPHONE COMMUNICATIONS

7.1 SMS Consent and Use

By providing your mobile phone number and opting in to SMS communications, you expressly consent to receive text messages from Stay Connected Plus, LLC, including transactional messages, account notifications, and marketing messages.

  • Standard message and data rates may apply
  • You may opt out of marketing SMS at any time by replying STOP
  • Opting out of marketing SMS does not affect transactional messages required for platform operation

7.2 Call Recording and Monitoring

Calls made through the Stay Connected Plus IVR system may be recorded and monitored. By using the IVR system, all parties to the call consent to recording and monitoring. Call recordings may be shared with correctional facilities, law enforcement, and other authorized parties as described in Section 5.3.

7.3 TCPA Compliance

Our SMS communications are subject to the Telephone Consumer Protection Act (TCPA). We will obtain required consents before sending marketing text messages and will honor all opt-out requests promptly.

  1. DATA RETENTION

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

  • Account information: retained for the duration of your account plus up to five years following account closure
  • Communications (messages and call records): retained for up to seven years or as required by applicable law or correctional facility agreements
  • Payment records: retained for up to seven years as required by financial regulations
  • Profile content (photos, posts): retained until deleted by the user or account closure
  • Log and usage data: retained for up to three years

Following the applicable retention period, we will delete or anonymize your information, except where longer retention is required by law.

  1. SECURITY

We implement reasonable technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit using TLS
  • Encryption of sensitive data at rest
  • Access controls limiting data access to authorized personnel
  • Regular security assessments
  • Secure payment processing through PCI-compliant third-party processors

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

  1. CHILDREN'S PRIVACY AND AGE RESTRICTIONS

Stay Connected Plus is strictly intended for users who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from anyone under the age of 18.

If you are under 18 years of age, you are not permitted to create an account or use this platform. If we become aware that we have inadvertently collected personal information from a user under the age of 18, we will take prompt steps to delete that information and close the associated account.

If you believe we have collected information from a minor, please contact us immediately at privacy@myscplus.com.

  1. USERS OUTSIDE THE UNITED STATES

Stay Connected Plus is operated from the United States. If you are accessing our platform from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

By using our platform, you consent to the transfer of your personal information to the United States and to our use and disclosure of your information as described in this Privacy Policy.

Users located in the European Economic Area (EEA), United Kingdom, or other regions with specific data protection laws should be aware that we may not be able to guarantee the same level of data protection as required in your home jurisdiction. We encourage you to review this policy carefully before using our platform.

  1. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have certain rights regarding your personal information. To exercise any of the rights described below, please contact us at privacy@myscplus.com.

12.1 Access and Portability You may request a copy of the personal information we hold about you in a portable format.

12.2 Correction You may request that we correct inaccurate or incomplete personal information we hold about you.

12.3 Deletion You may request deletion of your personal information, subject to certain exceptions including where retention is required by law, for fraud prevention, or to complete transactions you have requested.

12.4 Opt-Out of Marketing You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any marketing email or by contacting us at privacy@myscplus.com. Note that opting out of marketing does not affect transactional communications.

12.5 Opt-Out of Sale (Where Required by Law) Residents of certain states, including California, have the right to opt out of the sale of their personal information. See the California Privacy Notice below for details.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes, we will notify you by updating the effective date at the top of this policy and, where required, by providing additional notice such as a prominent notice on our website or an email notification.

Your continued use of our platform after the effective date of any updated Privacy Policy constitutes your acceptance of the updated policy.

  1. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Stay Connected Plus, LLC Email: privacy@myscplus.com Support: Visit our Support page at www.myscplus.com/support

CALIFORNIA PRIVACY NOTICE Supplemental Notice for California Residents Effective Date: June 4, 2025

This California Privacy Notice supplements the Stay Connected Plus, LLC Privacy Policy and applies solely to California residents. It is provided pursuant to the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA), and other applicable California privacy laws.

CA-1. CATEGORIES OF PERSONAL INFORMATION WE COLLECT

In the preceding twelve months, we have collected the following categories of personal information from California residents:

  • Identifiers: name, email address, phone number, IP address, account username, device identifiers
  • Personal records: payment card information, billing address, transaction history
  • Protected classification characteristics: age (to verify users are 18+)
  • Commercial information: subscription history, wallet balances, purchase records
  • Internet or network activity: browsing history on our platform, usage data, cookie data
  • Geolocation data: approximate location derived from IP address
  • Audio and electronic data: voice messages, call recordings
  • Communications content: messages sent and received through the platform
  • Inferences: user preferences and behavioral profiles derived from usage data

CA-2. SOURCES OF PERSONAL INFORMATION

  • Directly from you when you register and use the platform
  • Automatically through your use of the platform (cookies, logs, device data)
  • From third-party service providers (payment processors, identity verification services)
  • From correctional facilities and their authorized representatives

CA-3. BUSINESS AND COMMERCIAL PURPOSES FOR COLLECTION

We collect your personal information for the business and commercial purposes described in the main Privacy Policy, including platform operation, payment processing, communications, fraud prevention, marketing, and sale to third parties.

CA-4. SALE AND SHARING OF PERSONAL INFORMATION

We sell and share personal information as defined under California law. California residents have the right to opt out of the sale or sharing of their personal information.

In the preceding twelve months, we have sold or shared the following categories of personal information:

  • Identifiers
  • Commercial information
  • Internet or network activity
  • Inferences

We sell or share this information with data brokers, marketing partners, advertising networks, and other third parties for commercial purposes.

CA-5. YOUR CALIFORNIA PRIVACY RIGHTS

As a California resident, you have the following rights under the CCPA/CPRA:

CA-5.1 Right to Know You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for collecting, selling, or sharing it, and the categories of third parties to whom we have disclosed it.

CA-5.2 Right to Delete You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

CA-5.3 Right to Correct You have the right to request that we correct inaccurate personal information we maintain about you.

CA-5.4 Right to Opt Out of Sale or Sharing You have the right to opt out of the sale or sharing of your personal information. To opt out, please contact us at privacy@myscplus.com with the subject line "California Opt-Out Request" or visit our website at www.myscplus.com/privacy-choices.

CA-5.5 Right to Limit Use of Sensitive Personal Information You have the right to direct us to limit our use of sensitive personal information to those uses necessary to provide the services you request.

CA-5.6 Right to Non-Discrimination We will not discriminate against you for exercising any of your California privacy rights. We will not deny you services, charge you different prices, or provide a different level of service because you exercised your rights under the CCPA/CPRA.

CA-6. HOW TO SUBMIT A CALIFORNIA PRIVACY REQUEST

To exercise your California privacy rights, you may submit a verifiable consumer request by:

We will respond to verifiable consumer requests within 45 days of receipt. We may extend this period by an additional 45 days when reasonably necessary, with prior notice.

To protect your information, we will verify your identity before processing your request. We may request additional information from you for verification purposes.

CA-7. AUTHORIZED AGENTS

You may designate an authorized agent to make a privacy rights request on your behalf. We will require written proof of the agent's authorization and may verify your identity directly with you.

CA-8. FINANCIAL INCENTIVES

We may offer financial incentives or price differences in connection with the collection, sale, or deletion of your personal information. Where we do so, we will provide notice of such programs and obtain your opt-in consent as required by law.

CA-9. "SHINE THE LIGHT" DISCLOSURE

California Civil Code Section 1798.83 permits California residents to request information regarding our disclosure of personal information to third parties for those third parties' direct marketing purposes. To make such a request, please contact us at privacy@myscplus.com.

CA-10. CONTACT FOR CALIFORNIA PRIVACY REQUESTS

Stay Connected Plus, LLC Attention: California Privacy Rights Email: privacy@myscplus.com Website: www.myscplus.com/privacy-choices

Stay Connected Plus, LLC | privacy@myscplus.com | www.myscplus.com

DISCLAIMER: This document is a draft for internal review purposes. It should be reviewed and approved by qualified legal counsel licensed in your jurisdiction before publication or use.